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AUSTIN D MOUNT

SUMMARY

Well rounded Information Technology professional with over 19 years of experience in various roles and facets of the industry. Proficient with diverse operating systems, networking, and cloud environments. Experience programming full stack applications and automating of complex processes. Able to analyze complex scenarios and develop out of the box solutions for difficult problems. Vast experience collaborating with cross-functional teams with a proven track record of producing secure and resilient products.

SKILLS

Programming Languages:

  • C++, Python, Perl, Ruby, PHP, JavaScript, Java, VB, C#, Kotlin

Configuration Management / Infrastructure as Code:

  • Ansible, Puppet, Terraform, CloudFormation, ARM Templates

CI/CD Tools:

  • Jenkins, Drone, GitHub Actions

Observability and Telemetry:

  • New Relic, DataDog, AppDynamics, CloudWatch, OpenSearch, Elasticsearch, Splunk, Azure Application Insights, AWS Synthetic Monitoring, Nagios/Icinga

Linux Administration:

  • Package creation, managing large-scale deployments, custom kernels

EXPERIENCE

John Deere – July 2016 - Present

Senior Site Reliability Engineer(Remote)
April 2021 - Present

  • Coached enterprise teams on DevOps and SRE practices, enhancing telemetry and observability, which reduced MTTR by 25%.
  • Implemented telemetry for primary application that drives factories and trained support team how to utilize.  Discovered and resolved many issues in the process and increased up time resulting in more than a 50% reduction factory down incidents.
  • Developed a comprehensive Product Health dashboard, integrating multiple monitoring services (e.g., DataDog, AppDynamics), providing a unified view of system status.
  • Organized and led game days (engineered failures) for teams to practice issue resolution improving times by 30%.
  • Created utilities, reusable templates and libraries for common enterprise practices reducing work required by developers and engineers.

Cloud Foundational Software Engineer
June 2018 – April 2021

  • Managed and automated the creation of AWS Accounts and Azure subscriptions. 
  • Enabled development teams quick access to AWS and Azure, self service access to secure EC2 images, enable secure data flow between AWS and On Site infrastructure.

GS3 Storage IT Analyst
July 2016 – June 2018

  • Managed and maintained NetApp NAS, Isilon NAS, and Atmos/ECS Object Storage appliances, ensuring optimal performance and reliability.
  • Implemented centralized logging for all storage devices that reduced troubleshooting time by enabling quick access to logs and diagnostics.
  • Developed scripts and tools to streamline storage management tasks, improving operational efficiency and reducing manual effort.
  • Collaborated with cross-functional teams to ensure data integrity, security, and availability across all storage systems.
  • Conducted regular performance tuning and capacity planning to accommodate growing data needs and optimize storage utilization.

CTG/IBM/John Deere(Contract) – GS3 Unix/Linux Team

Linux Administrator
August 2013 – July 2016

  • Maintained several thousand virtual and physical Red Hat Linux nodes, ensuring high availability and performance.
  • Developed and implemented a self-service portal for virtual instances, reducing provisioning turnaround time from several days to a few minutes.
  • Implemented Puppet configuration management, reducing configuration skew and enhancing maintenance efficiency. This enabled security patching with a single change in the Puppet Manifest, which automatically rolled out across the entire environment.

Orion Community School District

Director of Information Technology
January 2010 – August 2013

  • Moved email services in-house, automated account creation for students and staff, isolated student emails to internal-only, and secured access to personal files from outside the network.
  • Implemented VPN for staff and a transparent proxy to simplify and secure device usage outside the district.
  • Converted several computer labs to Linux and open-source software, significantly reducing licensing costs for the school district.
  • Led a student project to create Wii remote smartboards, saving $1,500 per classroom while teaching students soldering, software, and hardware skills.
  • Developed a self-service website for parents to check lunch balances, saving school staff considerable time on phone calls.
  • Mentored several students into successful careers in computer science and related fields.

Country Stone Holding

System/Network Administrator and Software Developer
August 2007 - January 2010

  • Designed, built, and maintained a 20-site WAN using OpenVPN and site-to-site tunnels, ensuring secure and reliable connectivity across all locations.
  • Created custom LDAP schemas to address the unique requirements of the company's structure.
  • Administered Linux Servers, Windows Servers, and iSCSI SANs, ensuring high availability and performance.
  • Maintained critical services including Email, Directory Services, SCM, Web servers, and BI servers.
  • Developed custom accounting software to streamline financial operations and improve efficiency.

United State Army\Iowa Army National Guard

Sergeant
November 2002 - November 2010

  • Supervised and trained junior soldiers, enhancing team efficiency and cohesion.
  • Maintained CH-47 Helicopters, ensuring operational readiness.

EBE Technologies

Software Developer
June 2006 – August 2007

  • Developed software solutions to meet client requirements, improving project delivery timelines.
  • Collaborated with cross-functional teams to design, implement, and test applications.

CES Computers/John Deere(Contract)

Support Technician
June 2005 – June 2006

  • Provided technical support to users, resolving hardware and software issues efficiently.
  • Assisted in the deployment and maintenance of IT infrastructure across multiple sites.

EDUCATION

  • Scott Community College (2003 – 2005) – A.A.S. Microcomputer Information Technology
  • St. Ambrose University (2004) – 29 Credits | 3.6 GPA
  • University of Maryland University College (2008)  – 6 Credits During Afghanistan Deployment | 4.0 GPA

CERTIFICATIONS

  • AWS Certified Solutions Architect – Associate | August 2020
  • Compaq HP Accredited Platform Specialist | October 2005
  • CompTIA A+ | November 2003
about/resume.txt · Last modified: 2024/07/03 18:04 by austin